How Kraken Helps Our Shoppers. Between the Kraken Be taught Middle, Kraken Assist, and our quite a few crypto specialists, Phrases like “shopper obsessed” and “client-centric” get thrown round quite a bit as of late. At Kraken, these are extra than simply buzzwords.
Since launching over 11 years in the past, the help expertise of our shoppers has been a basic differentiator at Kraken. Shopper help led by crypto-passionate specialists from around the globe has been, and can proceed to be, a basic a part of our mission.
How Kraken Helps Our Shoppers
Very like our industry-leading safety and engineering practices, our give attention to the shopper expertise just isn’t one thing we frequently boast about. As an alternative, it’s one thing we’re dedicated to repeatedly enhance.
How Kraken Helps Our Shoppers. Between the Kraken Be taught Middle, Kraken Assist, and our quite a few crypto specialists, we’ve made it straightforward so that you can transition into the crypto ecosystem. However, don’t simply take our phrase for it.
We’ve been lauded by client-obsessed organizations everywhere in the world. Most not too long ago, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We have been additionally finalists within the “Finest Buyer Expertise Group” and “Finest Worker Expertise” classes.
Let’s have a look at just a few of the shopper expertise requirements which have helped us earn our popularity as probably the most supportive accomplice in your crypto journey.
The Kraken Assist distinction
At Kraken, our aim is to offer a protected, collaborative, and clear expertise for our shoppers. To ship on this, we acknowledge the necessity to constantly place one of the best pursuits of our shoppers first. We use a number of instruments to show what is usually perceived as an intimidating and irritating crypto expertise into one thing that anybody, anyplace, can perceive.
Past our stay chat, voice, and e mail help specialists, we embed ourselves the place the discussions about the way forward for crypto are going down. You’ll commonly see us answering shoppers’ questions throughout all the main social media platforms and offering solutions that help their crypto journey.
If you do attain out to us straight, 90% of stay chat messages obtain a response inside 30 seconds. This degree of responsiveness has helped us earn a shopper satisfaction rating of 93%.*
Crypto by no means sleeps. Neither can we
On the subject of your monetary freedom, there’s by no means a time without work. As you embark on that journey, regardless of the place you might be on the earth, you’ll desire a Kraken crypto specialist by your aspect.
We’ve got by no means been an organization that expects the world to adapt to our method of doing enterprise. Quite, we adapt to help you. Kraken Assist hires specialists from around the globe, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you will get the solutions you want, if you want them, within the language you favor.
Our Assist workforce is out there on the cellphone, 24/7. Why? Certain, we host lots of of articles that reply potential questions on crypto. However, we perceive that you may want another person to elucidate the following step in your crypto journey.
Listening and studying from our shoppers
At Kraken, we perceive that you simply depend on our services to empower your monetary freedom. We recognize your suggestions and use it to enhance Kraken. You possibly can all the time inform us straight if you happen to uncover methods through which we may enhance our instruments and techniques.
We prioritize the suggestions you present to our help workforce and champion it inside Kraken to make enhancements that you simply, our shoppers, anticipate. Whether or not you’re in search of new funding strategies, cryptoassets, or superior buying and selling options.
We’re all the time listening and we’ll implement your concepts wherever attainable. If you inform us what you want, we strive our greatest to pay attention and reply by implementing the in-demand options you need.
On this method, Kraken Assist is excess of solely a “contact middle” or shopper help workforce that solutions your questions or guides you thru a course of. At Kraken, Assist is a forward-looking instrument for product growth that performs a basic position in enhancing our shopper expertise.
In spite of everything, when you’ve got a query a few course of or an concept a few new performance, there are thousands and thousands of others that will profit from this as nicely.
No end line on the journey to monetary freedom
In our pursuit to supply one of the best services that join all elements of the crypto ecosystem, there is no such thing as a last vacation spot. That is why we attempt to repeatedly evolve, adapting to our shoppers’ wants and discovering extra methods to listen to and implement your suggestions.
It’s additionally why we proceed to put money into the individuals, expertise, processes, and requirements that enable us to higher serve our shoppers. We leverage your suggestions, seek for new efficiencies, and make choices primarily based on what we consider will ship one of the best expertise for you.
If a brand new course of could make our response time shorter or our shoppers happier, we’ll attempt to make use of that new customary.
On the finish of the day, we’re individuals with a ardour for cryptocurrency, identical to you, and we wish to accomplice with you in your crypto journey.
Want extra proof?
Head over to Kraken’s Assist web page to see how we help you at each step of your crypto journey.
*Satisfaction rating outcomes from Kraken’s personal shopper satisfaction survey outcomes gathered after shopper interactions
